Shipping policy

Shipping Policy

Last updated: September 12, 2026

Thank you for shopping at NolvaraShop. We aim to deliver every order quickly, safely, and reliably.

Estimated Delivery Time

Orders are generally delivered within 1–3 business days after your order has been confirmed.

Business days are Monday through Friday, excluding public holidays. Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, high order volumes, or other circumstances beyond our control.

Order Processing

Orders are processed as quickly as possible after payment has been successfully completed. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Costs

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase. If free shipping applies to your order, this will also be shown at checkout.

Order Tracking

When your order has shipped, you will receive a confirmation email containing your tracking details. Please allow up to 24 hours for the tracking information to become active.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible at info@nolvarashop.com.

We cannot guarantee that the address can be changed after an order has been processed or shipped. NolvaraShop is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Delayed Orders

Most orders arrive within 1–3 business days. However, unexpected carrier delays may occur. If your order has not arrived within the estimated delivery period, please check your tracking information first.

If you still need assistance, contact us at info@nolvarashop.com and include your full name and order number.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

Check around your property and with household members.
Ask your neighbours if they accepted the package.
Contact the delivery carrier for more information.
Contact us if the package still cannot be located.

We will review the situation and assist you with the next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at info@nolvarashop.com. Include your order number and clear photographs of the damaged product and packaging so we can investigate the issue.

Multiple Shipments

If your order contains multiple products, they may occasionally be shipped separately. In that case, you may receive more than one package and separate tracking information. You will not be charged additional shipping costs because of this.

Customs and Import Charges

For international orders, customs duties, import taxes, or other local charges may apply. These charges are determined by the destination country and, unless stated otherwise during checkout, are the customer’s responsibility.

Customs processing may occasionally cause delays that are outside NolvaraShop’s control.

Order Changes and Cancellations

If you need to change or cancel your order, contact us immediately at info@nolvarashop.com. We will do our best to help, but we cannot guarantee changes or cancellations once the order has entered processing or has already been shipped.